RDS

Year 2011 to present, I’m working in Singapore as System Engineer and travel to other country for system installation, training and maintenance with solid experienced of the following:

• Conduct test on new products under research & development for firmware, software and electronic hardware.
• Support customer service technical problem, request, troubleshooting and systems maintenance.
• Conduct system training and demonstrations on site.
• Involve in indoor or on-site service and repairing activities.
• Responsible for system administration and maintenance.
• Maintain and update test procedure document.
• Carry out daily scheduled maintenance and inspections.
• Respond and follow-up customers inquires and technical problems.
• Prepare service reports and maintenance technical information.
• Able to perform standby duties.
• Ensure prompt response to customer and completion of work.
• Liaising, coordinating and supervising with external repair vendors as required.
• Managing and monitoring all installed systems software and hardware electronic.
• Install, configure, testing and maintaining systems software application, database and electronic hardware.
• Ensure the highest levels of systems and hardware availability.
• Monitor and test systems application performance, identify bugs and liaise R&D to get solution.

Others:

• 3 years solid experience in computer software and hardware, technical support and troubleshooting, IT teaching, computer systems installation and repair, preventive maintenance, networking cabling and server configuration.
• 2 years’ experience as University College Hardware In-charge.
• 2 years’ experience as customer support and repair for computer hardware/software in homes and offices.